FAQs

What is the value of the Mobile Mastercard I can win?

You could win up to $500!

 

When can I enter?

Entries into the Promotion open at 12:01am AEDT on 11/01/2022 and close at 11:59pm AEDT on 18/03/2021.

 

How many times can I enter?

There is a limit of 1 claim per person in the promotion. 

 

How will I receive my Prize?

You will receive an SMS with a link and activation code to redeem your Mobile Mastercard via the Vault Pays app.

 

How long will it take to receive my Prize?

On email confirmation of your entry, please allow up to 5 business days to receive the SMS with the link and activation code to redeem your Mobile Mastercard via the Vault Pays app.

 

Where can I find the terms and conditions?

You can find the terms and conditions here.

 

I didn’t receive an email confirming my entry?

Please make sure you check your spam and junk email folders if you have not received an email in your inbox.

 

How do I activate my Mobile Mastercard from MOOV Head Lice?

  1. You'll receive an SMS from ‘MOOV Winner' with an activation code.
  2. Click the link in the text message and you'll be directed to your device's app store to install the Vault Payments app. (Or if you’ve previously installed the Vault Payments app, click the link and go to step 4.)
  3. Click the option to install and then open the Vault Payments app.
  4. When prompted enter your mobile number and the activation code from the SMS.
  5. Read and accept the Vault Payments Terms & Conditions.
  6. You'll then see your MOOV Head Lice Mobile Mastercard in the app, and you're ready to add it to your device wallet for in-store or online purchases

 

How do I add my Mobile Mastercard to my device wallet?

First, enter your activation code to access your Mastercard in the Vault Payments app. Then you can press "Add card to wallet" in the app to add to Apple Pay, Google Pay or Samsung Pay. If your phone is paired with an Apple Watch, you can choose to add your card to the wallet on your phone, the wallet on your watch, or both.

 

How do I use my Mobile Mastercard for in-store purchases?

Once you've added your card to your Apple Pay, Google Pay or Samsung Pay wallet, you can use your phone to "tap and go" at contactless point of sale terminals (look for the Contactless, Apple Pay, Google Pay or Samsung Pay logo).

 

How do I use my Mobile Mastercard for online purchases?

Your MOOV Head Lice Mobile Mastercard is a digital Mastercard; you'll just need your card number, expiry date and CVC number. In the Vault Payments app, tap the card once to view your card number and expiry date. Tap twice to see the CVC number.

 

I can’t activate my card. What do I do now?

Please Contact Us and our team will investigate this for you, and come back to you within 2 business days.


Can I have a physical Mastercard?

No for this promotion, only Digital Mastercard prizes are available. 

I have more questions about my Mobile Mastercard and using the Vault app

Click here to learn more about the Vault app, and Mobile Mastercards, or contact [email protected] if you are having trouble using your Mobile Mastercard.

 

I have a problem with my Cashback claim who should I contact?

You can also Contact Us with any questions and a member of our team will respond within 2 business days.